My 2-in-1 Heater/Stove won't start. What do I do?

Sometimes it can be a little tricky to get the 2-in-1 going, especially for the first time. Here is a walkthrough of the process if you are having trouble:

1. It might seem obvious, but make sure your propane tank is full. Issues can also arise if the tank is overfilled. See this article for more details.

2. Connect hoses securely, making sure there are no leaks. Slowly open the valve on the Gas Growler.

3. Turn on Pilot-Light:

Press “in” the knob, and rotate 90-degrees counter-clockwise. You will hear and feel a loud ‘click’. Keep the knob lightly depressed. This should start the pilot light. (If you look inside the 2-in-1 from the top while turning the knob, you should be able to see spark of the igniter, and then the small blue pilot flame, through the oval hole near the center of the unit). If the pilot flame does not light, repeat this process until the pilot is lit. This can take a few tries, especially after first setting up the 2-in-1, as the propane is just starting to flow through the hoses.

If the pilot light goes out immediately, try again, and make sure keep the knob depressed for several seconds once the flame lights. You should then be able to release the knob and see the pilot light burning inside.

4. Turn on 2-in-1:

The Heater-Stove has two heating levels, Low and High. Press in the knob and rotate counter-clockwise until the first stop for Low. Press in and rotate further for high. The knob cannot be rotated without pressing it in. You may not be able to see flames, but you should hear the hiss of the fuel and immediately feel the heat. The screen should eventually begin to glow orange. If you hear fuel (or smell it) but don’t feel heat, turn the knob back to the "Off" position and start again.

5. Turning the 2-in-1 off:

Press the knob in and turn it clockwise to the "Off" position.

If the unit lights, but you are not feeling as much heat as you think you should, a couple of things might help. First, try elevating the fuel source above the level of the stove (i.e. by placing your propane canister on top of a rock, table, etc.). Second, check the regulator (the round silver part at the end of the hose) for signs of freezing. Especially in very cold weather, the regulator can freeze, which can limit the flow of fuel. If the regulator is very cold to the touch or its surface appears frosty, warm it up (using your hands or breath), and wrap it in cloth to help insulate it.

As always, don't hesitate to reach out to our team if you need further assistance!