My 2-in-1 Heater/Stove won't start, help!

My 2-in-1 Heater/Stove won't start. What do I do? 

First, check all the connections and make sure everything is tightly secured with no leaks. Make sure your tank is full and the valve is open. As your tank gets close to empty, the 2-in-1 will put out less and less heat.

Sometimes it can be a little tricky to get the 2-in-1 going, especially for the first time. Here is a walkthrough of the process if you are having trouble:
1. Connect hoses securely and turn on Gas Growler
2. Turn on Pilot-Light:
Press “in” the knob, and rotate 90-degrees counter-clockwise, you will hear and feel a loud ‘click’. This should start the pilot light. Look inside the 2-in-1 from the top, you will see an oval hole, with the piezo ignition and pilot light hole. When you get to this 90-degree position, you should still be pressing in the knob slightly. If you are watching while turning you will see the spark of the igniter and then a small blue flame. If the flame is not present, repeat until the pilot is lit. This can take a few times after first setting it up as the propane is just starting to flow through the hoses. If the light goes out immediately, try again and keep the knob pressed in at the end. You should be able to let go of the knob and see the pilot light lit inside.
3. Turn on 2-in-1:
The Heater-Stove has two heating levels, Low and High. Press in the knob and rotate counter-clockwise until the first stop for Low. Press in and rotate further for high. The knob cannot be rotated without pressing it in. You won’t see flames but you will hear the hiss of the fuel and immediately feel the heat. The screen should eventually turn Orange. If you hear fuel (or smell it) but don’t feel heat, turn it off and start again.
4. Turning it Off:
Press knob in and turn Clockwise until in Off position. 
If you are not getting the heat you think you should, try elevating the fuel source and/or prevent the regulator from freezing (especially in very cold weather) by insulating it or wrapping it up. 
Don't hesitate to reach out to our team at customerservice@ignik.com if you need further assistance!

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