I Can't Get My Topside / Flipside To Power On - What Do I Do?

There might be a few reasons why you cannot Power on your Topside Heated Blanket or Flipside Heated Bed Cover - let us walk you through the troubleshooting process!

• Make sure your battery is compatible

(Check out our battery recommendations here)

• Make sure plug is fully connected (unplug and re-plug in)

• Disconnect the controller from the device and re-connect, making sure you hear an audible snap

• If display does not illuminate, cover/shade with hand or take to dark location. Bright sun makes it difficult to read the OLED display

** The "Fault" message occurs when there is an error in the power supply. Try powering off the device, unplug, re-connect and power back on (press and hold triangle on/off button for 3 seconds). If problem persists please contact customer service at customerservice@ignik.com.